Terms and Conditions

1. Business Identification

Shop 21 Auto Body is the friendly business name used by Shop 21 LLC, a registered company based in the state of California. All references to “we,” “our,” or “the company” in this policy refer to Shop 21 LLC operating under the name Shop 21 Auto Body.

2. Consent to Receive Communications

By providing your phone number, you expressly consent to receive SMS messages and/or phone calls, including automated or prerecorded calls, from Shop 21 Auto Body or its affiliates at the phone number you have provided. These communications may be related to your account, transactions, promotions, or other important updates. Message and data rates may apply.

3. Opt-In Agreement

By opting in to receive communications, you confirm that:

You are the authorized user of the phone number provided. You consent to receive recurring text messages or calls from Shop 21 Auto Body, which may be automated, related to promotions, services, or account information. Consent is not a condition of purchasing any goods or services.

4. Message Frequency

The number of messages you will receive may vary based on your interaction with our services. Shop 21 Auto Body reserves the right to change the frequency of messages at any time.

5. Opt-Out and Termination

You can opt-out of receiving SMS messages or phone calls at any time by:

Texting “STOP” to any SMS message you receive from us. Contacting our customer service at +1 408-759-8680 or sending an email to Info@shop21auto.com.

Once you opt-out, you will receive a confirmation message, and no further promotional or marketing messages will be sent to you. However, you may still receive communications related to your account or ongoing services (transactional messages).

6. Message and Data Rates

Standard message and data rates may apply. Charges for receiving SMS or phone calls may depend on your mobile carrier and plan. Shop 21 Auto Body is not responsible for any fees or charges incurred from your mobile service provider.

7. Delivery Not Guaranteed

We strive to ensure timely delivery of all messages and calls. However, we cannot guarantee that communications will be delivered due to factors beyond our control, such as your mobile carrier’s network limitations, equipment failure, or other technical issues.

8. Compliance with Telephone Consumer Protection Act (TCPA)

All SMS messages and phone calls will be made in compliance with the Telephone Consumer Protection Act (TCPA). By providing your consent, you acknowledge that the calls or messages may be automated and that you are agreeing to receive these types of communications from Shop 21 Auto Body.

9. Privacy Policy

We respect your privacy. Your personal information, including your phone number, will be used solely for the purposes outlined in these Terms and Conditions and will be handled in accordance with our Privacy Policy.

We will not sell or share your phone number with third parties without your consent.

10. Modifications to Terms

Shop 21 Auto Body reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website or notifying you via SMS. Continued use of our services after any such changes will constitute your consent to the updated Terms and Conditions.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions or the nature of the communications, please contact us at:

Phone: +1 408-759-8680

Email: Info@shop21auto.com

Address: 375 Alida Way, South San Francisco 94080, CA